Welcome to URGENT HAI! By accessing or using the URGENT HAI mobile application (the “App”) and the associated services, you agree to be bound by the following Terms and Conditions (“Terms”). If you do not agree to these Terms, please do not use the App.

These Terms apply to all users, including without limitation, drivers, customers, and anyone who uses the services offered through URGENT HAI (the “Services”).

1. Services Provided

URGENT HAI offers a multi-functional platform that provides the following services:

• Food Delivery
• Grocery Delivery
• Medicine Delivery
• Bike Rides
• Car Rides

The availability of these services may vary depending on your location and local regulations.

2. User Registration

To access certain features of the App, you must create an account. You agree to provide accurate, current, and complete information during the registration process. You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account.

3. Eligibility

By using the Services, you confirm that you are at least 18 years old and legally able to enter into contracts. If you are under the age of 18, you may only use the Services under the supervision of a parent or legal guardian.

4. User Responsibilities

• You agree to use the App and its services for lawful purposes only.
• You agree to provide accurate information regarding orders, deliveries, and rides.
• You will not attempt to bypass or interfere with the system’s security or the App’s functionality.

5. Pricing and Payment

• All prices are listed within the App and are subject to change without notice.
• You agree to pay all charges associated with your use of the Services, including any taxes, fees, and tips, where applicable.
• Payments will be processed through the App using your preferred payment method.
• In case of a refund, the payment will be refunded through the same payment method used for the transaction.

6. Food Delivery, Grocery Delivery, and Medicine Delivery

• URGENT HAI acts solely as an intermediary between the customer and the service provider (restaurant, grocery store, pharmacy).
• Delivery times and availability may vary depending on location and other factors.
• You are responsible for providing accurate delivery details, including addresses and contact information.
• URGENT HAI is not responsible for the quality, freshness, or condition of the items delivered.
• If there is an issue with your delivery, you must notify customer support within [insert number] hours.

7. Rides (Bike and Car)

• URGENT HAI connects passengers with drivers through the App.
• You agree to follow all local traffic laws and regulations while using the bike or car rides.
• The fare is calculated based on time, distance, and any applicable surcharges.
• You must ensure your safety during rides and use any available safety equipment, such as helmets or seatbelts.
• URGENT HAI reserves the right to refuse service to any user who is found to be violating safety protocols or engaging in misconduct.

8. Delivery and Ride Cancellations

• You may cancel a delivery or ride request within a certain period before the service is initiated without incurring a cancellation fee.
• Cancellations made after the service has been initiated may result in a cancellation fee.
• URGENT HAI reserves the right to cancel services at its discretion, including but not limited to reasons such as safety concerns, technical issues, or user misconduct.

9. User Conduct

• You agree not to use the App for any illegal activities.
• You will not harass or threaten delivery personnel, drivers, or other users.
• You will not engage in disruptive or abusive behavior during deliveries or rides.
• You will not submit fraudulent or false information.

10. Account Suspension or Termination

URGENT HAI may suspend or terminate your account for the following reasons:

• Violation of these Terms.
• Engaging in illegal activities.
• Fraudulent behavior or misuse of the Services.
• Non-compliance with payment obligations.

11. Intellectual Property

All content available through the App, including logos, trademarks, and software, are the property of URGENT HAI or its licensors and are protected by copyright laws. You may not use, reproduce, or distribute any content without explicit permission from URGENT HAI.

12. Privacy and Data Collection

By using the App, you consent to the collection and use of your personal data as outlined in our Privacy Policy. We may collect information such as your name, contact details, payment information, and location for the purpose of providing the Services.

13. Limitation of Liability

URGENT HAI will not be liable for any indirect, incidental, special, or consequential damages arising from your use of the Services.

14. Third-Party Providers

We are not responsible for the actions or omissions of third-party service providers, such as restaurants, grocery stores, pharmacies, or drivers.

15. Dispute Resolution

Any disputes or claims arising from these Terms will be governed by the laws of [Insert Jurisdiction]. Disputes will be resolved through binding arbitration, and you agree to waive any right to a trial by jury.

16. Amendments to Terms

URGENT HAI reserves the right to update or modify these Terms at any time. You will be notified of any material changes to these Terms, and continued use of the App constitutes your acceptance of those changes.

17. Contact Us

If you have any questions about these Terms or need assistance, please contact us at:

Email: admin@urgenthai.com
Phone: 8278885079, 8219611215