By using our Services, you agree to the terms outlined in this Privacy Policy. If you do not agree, please do not use our Services.

1. Who Can Use Our Services

• Our Services are intended for users aged 15 years and above.
• If you are under 15, you may not use our Services or submit any personal information.
• Users aged 15 to 17 must have parental or guardian permission to use the Services.

2. Information We Collect

To provide and improve our Services, we may collect the following types of information:

a) Personal Information

• Name, phone number, email address
• Profile photo, preferences, and saved settings
• Government-issued ID (for driver, delivery agent, or porter verification)

b) Location Data

• Real-time GPS for order matching, routing, and safety
• Pick-up and drop-off addresses

c) Service Information

• Food and grocery order history
• Ride and delivery history
• Porter service bookings
• Search and booking preferences

d) Payment & Transaction Data

• Payment method and billing address
• Transaction history
• Partial card details stored securely via payment providers

e) Device & Technical Data

• IP address, device type, operating system, app version
• Crash logs, usage analytics, and cookie data

3. How We Use Your Information

• Provide, improve, and personalize our Services
• Process orders, ride requests, and porter logistics
• Ensure security, fraud prevention, and legal compliance
• Facilitate payments and transaction confirmations
• Communicate updates, offers, and notifications
• Provide customer support and resolve issues

4. Sharing Your Information

We do not sell your personal data. However, we may share your information with:

• Service Providers: Drivers, porters, restaurants, and merchants to fulfill your requests
• Payment Partners: For secure processing of transactions
• Technology Partners: For hosting, analytics, and customer support
• Legal Authorities: When required by law or to enforce terms of service

5. Location Tracking

Our app uses real-time GPS tracking to:

• Match you with nearby drivers, delivery agents, or porters
• Optimize routes and ensure accurate deliveries
• Enhance safety for users and service providers

You can disable location access via your device settings, but some features may not function properly without it.

6. Data Security & Retention

• Your information is stored on encrypted servers with industry-standard protections
• We use SSL encryption, access controls, and regular security audits
• Data is retained only as long as necessary for service delivery or to meet legal obligations

7. Your Rights

Depending on your jurisdiction, you may have rights to:

• Access, correct, or delete your personal data
• Withdraw consent for certain data uses
• Object to specific processing activities

To exercise these rights, contact us at: admin@urgenthai.com

8. Children's Privacy

• Our Services are not intended for users under 15 years of age.
• We do not knowingly collect personal data from anyone under 15.
• If we learn that we have collected information from someone under 15, we will delete it promptly.
• Parents or guardians who believe their child has submitted data can contact us at admin@urgenthai.com.

9. Third-Party Services & Links

Our app may include links to or integrations with third-party services (e.g., payment portals or restaurant sites). We are not responsible for the privacy practices of these third parties. Please review their policies separately.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. The latest version will always be available in the app or on our website, with a new “Last Updated” date. Continued use of our Services implies your acceptance of the updated policy.

11. Contact Us

If you have questions or concerns about this Privacy Policy or your data, please contact:

Urgent Hai
📧 Email: admin@urgenthai.com